AICRM features

Everything the CRM does today, section by section. Checked against the product code on 14 October 2026.

“Every project” works out of the box. “Enabled at setup” is a module or channel we switch on with you at launch. “On request” already runs for a client and is set up on demand.

Channels and inbound

Customers and requests land in one inbox on their own, with no manual entry.

Your Telegram bot answers customers on its own, from your knowledge base and scripts. You can pin exact wording, and the screen shows the bot is online. (every project)
Photos and files a customer sends are saved in the CRM. (every project)
Leads from Telegram groups: within minutes AI spots requests in group chats and files them — contact, budget, city, urgency. (every project)
Instagram Direct: several accounts per project, one-click connection, conversation history pulled in automatically. (enabled at setup)
AI drafts every Instagram reply and your team sends it in one tap — or, on request, the bot answers on its own. (enabled at setup)
WhatsApp, LINE and Facebook Messenger — connected at launch, into the same inbox. (enabled at setup)
Website form submissions arrive as leads with UTM tags and the landing page. (enabled at setup)
AI chat on your website: answers from the knowledge base, a left contact becomes a lead, and a manager can take over the conversation. (enabled at setup)
When a customer asks for a person or the bot doesn’t know the answer, your team gets a Telegram alert with a link to the chat and replies from the CRM in the same thread. (every project)

Leads and pipeline

See who came in, where from, and how warm they are.

Lead table with filters and sorting, newest first, and a bin that keeps the reason for deletion. (every project)
Where each lead came from: channel, UTM tags, landing page; a Sources report for 30 and 90 days. (every project)
Each lead is enriched and scored by 15 rules automatically; the company website is found from the email domain. (every project)
Conversation outcome — booked, interested, lost: AI suggests, the manager confirms. (every project)

Orders, money, stock

Profit on every order, without spreadsheets.

Orders with profit, margin, payments and balance due; marking an order paid creates the payment; fixed costs tracked too. (every project)
Tasks linked to orders, and calendar bookings. (every project)
Partner portal with each partner’s commissions. (every project)
FIFO stock, price list import from Excel with preview, and hints on what to restock. (enabled at setup)

AI assistant

Ask for routine work in plain words — data changes only after you approve.

Manager’s assistant with voice input: find a customer, put together an order, sum up the day. Over 50 commands on mobile. (every project)
Before changing data, the assistant shows its plan; nothing is written until you confirm. (every project)
Conversation summary, reply suggestions and deal review right in the record. (every project)

Knowledge base

The bot answers from it — and shows what is missing.

Entries and scripts, CSV import; the helper reads PDFs and spreadsheets. (every project)
Scripts: a step-by-step plan for the conversation. The bot guides the customer in its own words, any step can be pinned word for word, and you see how often each step fires. (every project)
Project rules: tone, language, and what the bot must never say. (every project)
Knowledge gaps: questions the bot couldn’t answer, grouped by meaning. (every project)
Ask a colleague by email straight from the CRM — their answer goes into the base. (every project)
AI proposes edits as before → after, a person applies them, and every change is logged. (every project)

Documents, posts, websites

Documents, posts and a lead-capture page — from your CRM data.

Document check: a photo of a passport, driving licence, ID or business licence is read into fields shown next to the file, mismatches between documents are flagged, and iPhone photos (HEIC) are accepted. (enabled at setup)
Content studio: posts built from project data by topic — free dates, prices, rules; an approval queue, mobile included. Nothing goes out unapproved. (enabled at setup)
Website builder: pages, theme, photos, a lead form with consent that feeds straight into leads; edit text right on the page. (enabled at setup)

Analytics

What needs attention — on the first screen.

Dashboard with a Needs attention block — on desktop and mobile. (every project)
Messaging stats: share answered by AI, median first response time, who is still waiting. (every project)
Staff activity log. (every project)
AI usage broken down by feature, with a daily limit per project. (every project)

Team and access

The whole team in one system — on desktop, mobile and inside Telegram.

Roles: admin, manager, staff; one person can work across several projects. (every project)
Sign in with Google, Yandex, Telegram or a password. (every project)
Mobile app and Telegram Mini App: dashboard, chats, leads, orders, tasks, assistant. (every project)
Team alerts in Telegram, direct or to a group: new lead, new customer, asks for a human, document, order. Message texts are editable. (enabled at setup)
Desktop in English and Russian; the mobile app also in Thai. (every project)

Rentals

A ready setup for rental businesses.

Orders by date: deposit, delivery and return, late fees, and kits attached to the order. (enabled at setup)
Courier trips with the cost of each run, so the order’s profit is visible right away. (enabled at setup)
A rental agreement generated from the order, in the mobile app. (enabled at setup)
Posts and reels built from your prices and free dates, in the content studio. (enabled at setup)

Bars and restaurants

Table bookings through the bot — confirmed by your staff.

The bot takes table and VIP bookings with a deposit; a staff member confirms. (enabled at setup)
Drinks ordered to the table. (enabled at setup)
Greetings and answers in the guest’s language, Thai included; your team gets alerts in Telegram. (enabled at setup)

Clinic front desk

We are the front desk, not the doctor: bookings and practical questions.

The bot answers common questions, books visits and collects patient ID documents — no diagnoses, prescriptions or medical certificates. (enabled at setup)
Your team sees every booking and the whole conversation. (enabled at setup)

Not available yet

Customers’ voice messages are not transcribed.
No online card payments or card deposits for your customers yet.
No sync with external booking calendars.
No self sign-up yet: onboarding starts with a demo.